How to Reach Truist Bank Customer Service Fast: A Practical Guide



When you're dealing with financial matters, time is money. Whether it's an unexpected charge, a locked account, or a missing deposit, getting quick access to a customer service representative at your bank can make all the difference. If you’re banking with Truist, knowing how to navigate the support system is crucial.

In this post, we’ll walk you through how to find the Truist Bank customer service number, the different ways to contact Truist Bank support, and why Get Me Human is the tool you didn’t know you needed.

7Why Good Customer Service Matters in Banking

Truist Bank, born from the merger of BB&T and SunTrust, serves millions of customers across the United States. Their service lines include checking and savings accounts, mortgages, credit cards, and loans. With so many customers and such a wide array of services, issues are bound to arise.

Here’s where Truist Bank customer service steps in—assuming you can get through to a real person.

Primary Customer Support Numbers for Truist Bank

The main customer service line for Truist is:

📞 1-844-4TRUIST (1-844-487-8478)
Hours: Monday–Friday, 8 a.m.–8 p.m. ET; Saturday, 8 a.m.–5 p.m. ET

For other inquiries:

  • Credit card questions: 1-844-487-8472

  • Online and mobile banking: 1-888-228-6654

  • Loan support: Provided through individual branches or mortgage teams

Be prepared with your account number, recent transactions, or other identifiers for verification.

Struggling to Reach a Human? Try Get Me Human

It’s no secret—navigating automated systems can feel like trying to escape a maze. That's why so many customers now rely on Get Me Human, a website that tells you exactly how to skip the bots and speak with a live agent.

Here’s what Get Me Human can help with:

  • The exact buttons to press to bypass automation

  • Direct links to working contact numbers

  • Real-world user feedback on wait times and agent helpfulness

Instead of wasting 20 minutes talking to a robot, you could be talking to a real support agent in 2.

Alternative Ways to Contact Truist Bank Support

While the phone is the fastest way, you have other options:

1. Online Chat

  • Available via Truist.com

  • Works for general inquiries, account lookups, and card issues

2. Secure Messaging (Inside Online Banking)

If you’re logged into your account, use the “Messages” section to send secure messages.

3. Mobile App Support

Truist’s mobile app allows you to:

  • Chat with support

  • Report fraud

  • Lock/unlock your card

4. Visit a Branch

If your matter requires ID verification or document signing, in-person visits are best.

What Truist Bank Customer Service Can Help With

  • Resolving fraud or disputes

  • Ordering new checks or debit cards

  • Payment scheduling

  • Mortgage or loan assistance

  • Forgotten passwords or account lockouts

No matter your concern, contacting Truist Bank support quickly and clearly will ensure you get the right help.

Expert Tip: Call Early or Late in the Day

To avoid long wait times:

  • Call before 10 a.m. ET

  • Avoid Mondays and lunch hours

  • Use speakerphone and multitask while waiting

Final Word

The best way to get fast help is by calling the right Truist Bank customer service number and using a shortcut service like Get Me Human. With the right tools and strategies, you can bypass the runaround and speak to someone who can solve your issue in minutes.

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